Every Reshakaar by Rosh piece is made with care, and we want you to love what you receive. At the moment we offer exchanges only; we do not offer refunds, except for items that arrive defective, damaged or incorrect (see below).
Exchanges
- You can request an exchange if an item doesn’t fit as expected.
- Exchange window: 7 days from the day you receive your order.
- Items must be unworn and unwashed, with all tags attached and in their original packaging, along with your invoice or proof of purchase.
- Please raise an exchange request with us before sending anything back. Parcels sent without a request cannot be accepted.
- Returns for exchange are self-shipped: please send the item to the address we share with you. Return shipping costs are borne by the customer.
- If your preferred size is unavailable, you can choose another item of the same value, or receive store credit valid for 6 months from the date of issue.
Please note: items bought in a sale, custom-size pieces and gift cards are not eligible for exchange.
Refunds for defective, damaged or incorrect items
- Please check your order as soon as it arrives. If something is defective, damaged or not what you ordered, contact us within 24 hours of delivery with photos of the item and packaging. Reports made after 24 hours cannot be considered.
- We’ll review it straight away and offer the best resolution: a replacement or a refund.
- Once we receive and inspect the item, we will let you know whether the refund is approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the amount.
Cancellations
- You can cancel an order while it is still being prepared and has not been dispatched. Please contact us as soon as possible.
- Orders that have already been dispatched cannot be cancelled.
For anything else, write to us at support@reshakaarbyrosh.com. See also our Return Policy and Shipping Policy.
Last updated: 29 September 2026